FAQs


HOW MUCH IS SHIPPING?

Australian Standard Shipping

Orders UNDER $100 AUD  $5-15 based on the amount
3 - 7 business days (WA 7-14 business days)
Orders OVER $100 AUD
 FREE
3 - 7 business days (WA 7-14 business days) 

International Shipping 
(excludes duties/taxes)
All orders
Calculated at checkout and includes tracking
6 -14 business days

  

WHAT PAYMENT METHODS DO YOU ACCEPT?

American Express, Mastercard, Visa, PayPal and Shopify Payment 

 

WHEN WILL I RECEIVE MY ORDER?

We typically try to ship within 48 hours of your order being placed and we ship products out Monday through Friday, except on Holidays. Delivery time varies depending on the products purchased. If you would like a delivery time estimation please email info@flashofculture.com.

 

WHAT'S YOUR RETURN POLICY?

You may return any product within 40 days of purchase for a refund, minus the shipping charges. All products must be returned in original resell-able condition. Once we receive your return, we will process a refund for the cost of the product and let you know via email.

 

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?

All our products are quality checked before they are sent. Unfortunately, every now and again one of our shipments crosses the path of an overly zealous mail carrier. Don't stress, just send an email to info@flashofculture.com and we'll make it right.

 

CAN I MAKE A BULK ORDER FOR MY COMPANY / SCHOOL / ORGANIZATION?

You sure can! We offer wholesale pricing and group discounts. Drop us an email at info@flashofculture.com and we'll see what we can do.

 

WHY DID YOU CREATE FLASH OF CULTURE?

I created Flash of Culture after having my first child and feeling that there was a need for Australian themed learning products that were fun for both kids and adults. You can read more about my story here.

 

IF I HAVE MORE COMMENTS, QUESTIONS OR IDEAS TO SHARE WITH YOU, HOW DO I CONTACT YOU?

Feel free to email us at info@flashofculture.com